Suite 188 Privacy Policy – Personal Data Protection for Malaysian Members

1 Introduction

Suite 188 values the privacy of every member who uses our online betting platform. As a platform operating in Malaysia and serving hundreds of thousands of local users, we recognise that your trust is our most valuable asset.

This Privacy Policy ("Policy") describes in detail how Suite 188 collects, processes, stores, and protects your personal information when you use our platform, whether through the website suite188.com, our mobile app, or any of our service channels.

This Policy is developed in accordance with Malaysia Personal Data Protection Act 2010 (PDPA) and relevant international standards. We are committed to ensuring that the handling of your personal data always complies with applicable law and is carried out in a transparent, fair, and responsible manner.

2 Types of Personal Data We Collect

Suite 188 collects only the data strictly necessary to provide our services to you. The following are the categories of data we collect:

3 How We Collect Your Personal Data

Suite 188 collects your personal data through several different methods, depending on how you interact with our platform:

• Account Registration: When you register a new account with Suite 188, you provide basic information such as your name, email, phone number, and password
• Identity Verification (KYC): When you make a withdrawal exceeding a certain threshold, or when requested by us, you will be required to submit verification documents such as a copy of your MyKad or passport
• Financial Transactions: Deposit and withdrawal information in RM is collected automatically when you use payment services such as Maybank2u, CIMB Clicks, or Touch 'n Go eWallet
• Platform Usage: Technical and usage data are collected automatically via cookies, tracking pixels, and server logs when you browse the Suite 188 platform.
• Communications: When you reach out to our customer support team via live chat, email, or other channels, those conversations are stored for training and service improvement purposes
• Referral Programme: If you participate in the Suite 188 referral programme, information relating to your referral activity will be recorded

4 Purposes for Using Personal Data

Suite 188 uses the personal data collected solely for the following purposes. We will not use your data for any other purpose without obtaining your consent beforehand:

• Account Management: Creating and maintaining your member account, verifying your identity, and processing your registration
• Transaction Processing: Processing RM deposits and withdrawals securely and accurately through local Malaysian payment methods
• Service Delivery: Operating live casino games, Sports Betting, poker, roulette, e-sports, and all other services on the Suite 188 platform
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and breaches of our terms of use
• Service Communications: Sending transaction notifications, account updates, promotional information (where you have consented), and responses to your enquiries
• Platform Improvements: Analysing usage patterns to improve the user experience and enhance Suite 188 platform features
• Legal Compliance: Meeting reporting and compliance requirements under applicable Malaysian law

5 Sharing Data with Third Parties

Suite 188 does not sell, rent, or disclose your personal data to third parties for marketing or commercial purposes. However, in the following limited circumstances, we may share your data with trusted parties:

• Payment Service Providers: Malaysian-registered payment processors including FPX providers, Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay, solely for the purpose of processing your transactions
• Technology Service Providers: Companies providing Suite 188 with technical infrastructure, secure cloud storage, and cybersecurity services, subject to strict confidentiality agreements
• Regulatory Bodies & Law Enforcement: Where required by Malaysian law, court order, or the relevant authorities, Suite 188 will disclose the necessary information
• Audit & Compliance Reviews: Independent auditors and certification bodies that assess the security and fairness of the Suite 188 platform

In all of the above situations, Suite 188 ensures that any third parties involved are bound by confidentiality obligations equal to or stricter than our own standards. No third party is permitted to use your data for their own purposes.

6 Data Security Measures

Suite 188 invests heavily in security infrastructure to ensure your personal data is always protected. Key security measures we employ include:

• Data Encryption: All data is transmitted using 256-bit SSL/TLS encryption. Sensitive data is stored in encrypted form on our servers
• Two-Factor Authentication (2FA): Suite 188 offers two-factor authentication for all member accounts to prevent unauthorised access.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect and respond to any threats in real time.
• Regular Penetration Testing: Suite 188 conducts regular security testing and audits by independent third parties to identify and address any vulnerabilities
• Internal Access Control: Access to member personal data is restricted to staff who require it, based on the principle of least privilege
• Data Backup: Critical data is securely and regularly backed up to ensure service continuity and data recovery in the event of an incident

7 Cookies & Tracking Technologies

Suite 188 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for the platform to function properly, including login authentication and session security. These cookies cannot be disabled.
• Functional Cookies: Saving your preferences such as language, display settings, and your favourite game locations for a more personalised experience
• Analytics Cookies: Helps us understand how members use the Suite 188 platform so we can make relevant improvements. Analytics data is collected in aggregate and cannot be used to identify any individual.
• Session Cookies: Session cookies that are automatically deleted when you close your web browser

You can manage your cookie preferences through your web browser. However, disabling certain cookies may affect the functionality of the Suite 188 platform. For more information on managing cookies, please refer to your web browser's documentation.

8 Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a Suite 188 member have the following rights regarding your personal data:

To exercise any of the above rights, please contact us via email at privacy@suite188.com. We will respond within 14 business days from the date the request is received.

9 Data Retention Period

Suite 188 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required under Malaysian law:

• Active Account Data: Retained for as long as your Suite 188 account remains active
• Financial Transaction Data: Retained for 7 years after the transaction takes place, in line with Malaysia's accounting and anti-money laundering legal requirements
• KYC / Identity Verification Records: Retained for 5 years after the business relationship ends
• Support Communication Logs: Retained for 2 years for quality control and dispute resolution purposes
• Technical & Log Data: Retained for 12 months for security purposes and technical troubleshooting

Once the retention period expires, your data will be permanently deleted or anonymised using secure, irreversible methods.

10 Children's Privacy

The Suite 188 platform is intended exclusively for individuals aged 18 and above only. We do not knowingly collect or process personal data from individuals under the age of 18.

Should we discover that personal data of a child has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account. If you believe we may have collected information from someone under the age of 18, please contact us immediately at privacy@suite188.com.

11 Amendments to the Privacy Policy

Suite 188 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons.

When we make material changes to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this page
• Sending notifications to registered members via email or in-platform alerts
• In the event of significant changes, seeking your consent again before proceeding with data processing

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Continued use of the Suite 188 platform after any amendments take effect will be considered acceptance of the updated policy.

12 Contact Us – Suite 188 Privacy Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how Suite 188 handles your personal data, please contact our Privacy Officer:

We are committed to resolving all privacy enquiries or complaints in a fair, transparent, and timely manner. If you are not satisfied with our response, you have the right to lodge a complaint with Department of Personal Data Protection Malaysia (JPDP) as applicable.